Help Center

Frequently Asked Questions

FAQ's

What to expect when I activate my license plate?

MessageByPlate™ will be added as a contact in your address book.


The MessageByPlate™ App will be automatically installed on your device.


Previous messages sent to your vehicles license plate will be delivered.


You will receive instant new message notifications for new messages received.

How do I register my vehicles license plate?

Please click the link below and follow the on screen instructions.

  • Your vehicles license plate detail is required. (State & Plate)

 

Register License Plate

Are users cell phone numbers displayed when using the service?

No. All messaging is sent and received from MBP’s (MessageByPlate) proprietary service number: 1 (415) 612-9007.

Can anyone message a vehicles owner?

Yes. MessageByPlate facilitates messaging any vehicles owners by license plate.

Note: Messages will NOT be delivered if the vehicle owner has set their account to receive messages from MessageByPlate certified parking locations only.

What is MessageByPlate (MBP)?

MessageByPlate (MBP) allows vehicles owners to be messaged via their vehicles license plate. Messages are sent and received anonymously via text message from a dedicated MBP proprietary service number.

What is HaloPlate?

HaloPlate was the former brand service name for MessageByPlate™. The official rebranding was launched in January 2018.

What countries is the service available?

MessageByPlate™ services the US & Canada nationwide.

What Number are MBP messages sent from?

All MessageByPlate text notifications, messages and replies are sent from 1 (415) 612-9007.

How Do I Receive Messages From Certified Locations Only?

In your account settings, select the “Certified Locations Only” option under the Message Preferences tab.

How Do I Report Messaging Abuse?

MessageByPlate™ maintains a zero tolerance for messaging abuse including profanity, misrepresentation or use of threatening language.

  • First time offenders will be sent a warning by an MBP system admin.
  • Second time offenders will be suspended from service for 2 weeks with notification.
  • Third time offenders will be declined service indefinitely.

Users messaging accounts containing, alluding to, or suspected of criminal intent will be reported to the authorities.

 

Report Abuse

Does MessageByPlate access DMV records?

No. MessageByPlate operates on a proprietary platform enabling the messaging of license plates via the utilization of displayed characters as unique identifiers independent of DMV records & databases. MessageByPlate adheres to all FCC commercial text (sms) message rules and regulations.

How do I stop receiving messages from unknown individuals?

You can opt to receive messages from MessageByPlate Certified Parking locations only. In your account settings, select the “Certified Locations Only” option under the Message Preferences tab.

Does MessageByPlate track my vehicles location?

No. By design, MessageByPlate does not the technical capability to track any vehicles location.

Is my cell phone number ever displayed?

No. All MessageByPlate text messages are sent from a neutral, propriety service number.

Does MessageByPlate work with Apple CarPlay?

Yes, new messages received will display as sent from MessageByPlate.

  • Listen to new messages through your vehicles audio system.
  • Dictate new messages and replies handsfree.

 

Safety Note: Never message a vehicles license plate while in transit.

What to expect when I activate my license plate?

MessageByPlate™ will be added as a contact in your address book.


The MessageByPlate™ App will be automatically installed on your device.


Previous messages sent to your vehicles license plate will be delivered.


You will receive instant new message notifications for new messages received.

Do I have to display an MBP decal on my vehicle?

No. However, displaying either a MBP Decal, a MBP Mirror Hang Tag or installing an MBP License Plate Frame serves as a visual reminder your vehicle is registered and available to be messaged.

Do I need to register my license plate more than once?

No. Vehicle owners need only register their vehicle(s) license plate one-time to enjoy ongoing service everywhere you park.

Do I Need To Install An App

No. Message By Plate is a (SMS) text based service.

I Did Not Receive A Reply To My Message?

  1. The vehicles owner choose not to respond to your message.
  2. The intended recipient has their account set to receive messages from MBP Certified parking locations only.
  3. The vehicles owner has yet to register their license plate with MBP. When they do, your message will be delivered instantly.

What type of messages do Certified Locations send?

MessageByPlate provides infinite possibilities in use by certified parking locations. Below are examples of common messages sent:

  • Vehicle blocking access point
  • Vehicle parked in fire lane
  • Courtesy intent to tow warnings
  • Garage closing notification
  • Vehicle break-in notification
  • Vehicles alarm is sounding

What is a Certified Location?

MBP (MessageByPlate) Certified Parking Locations include: (US & Canada)

  • Parking Garages
  • Event Stadiums
  • Airports
  • Music Festivals
  • Retail Malls
  • Office Complexes

How long does it take to implement MBP for large fleets?

Fleet Vehicle Registration:
New accounts may enter each vehicles license plate manually or send client services an excel (CSV) sheet containing each vehicles license plate for system import.

  • New fleet vehicles may be added at any time.
  • Retired fleet vehicles are easily deleted from service.

 

Platform Implementation:
New accounts are set up and ready for service within one business day of request.

 

Platform Training:
It takes approximately 30 minutes to train a fleet operations system admin via a dedicated training session.

 

Decal Delivery:

  • Standard (non-client branded) decals are delivered within 3-4 days of service approval.
  • Custom (client branded) decals are delivered within 5-6 days of design approval.

Why is MessageByPlate superior to 1-800-HowsMyDriving services?

  • Fraction of service cost
  • Easier fleet vehicle management
  • Instant new message notification
  • Real time vehicle/driver logs
  • Ability to reply to sender instantly
  • Positive branding via instant communication

 

What are MBP decals?

MBP (MessageByPlate) decals are industrial grade vinyl stickers to be displayed on the rear of each fleet vehicle. The decal makes each vehicle easily identifiable as available for messaging.

  • Fleet/Company name branded MBP decals are available upon request. Please ask your client services representative for details.

Can our drivers respond directly to messages received?

By default, MessageByPlate provides fleet operators with centralized messaging. (i.e. all new message notifications are sent to the companies assigned MessageByPlate operator). Operators are tasked to reply to the sender on behalf of each driver.

 

Note: Fleet vehicle driver direct messaging/reply capabilities are available upon request.

Contact Support

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